Privacy Policy

YOUR PRIVACY Last updated: 11 June 2026

At The Herbalist Bells Beach we are committed to protecting the privacy and confidentiality of personal information collected from customers and visitors to our website, www.theherbalistbellsbeach.com.au. We collect and use personal information only as necessary to provide our products and services, to communicate with you, and to meet our legal and regulatory obligations. We handle personal information in accordance with the Australian Privacy Principles.

• Name

• Company name (where applicable)

• Email address

• Telephone number

• Billing and delivery address

• Credit card or payment details (processed via secure third‑party providers)

• Geographic location and IP address

• Responses to surveys, support queries, and feedback

• Blog comments and social media handles

Minors

Our services are not directed at persons under 18 years of age and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a person under 18 without parental consent, we will take reasonable steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us.

Access, Correction and Deletion

You can review, correct, update or request deletion of your personal information by logging into your account (where applicable) or by contacting us directly. We will respond to requests to access or correct personal information in accordance with applicable law.YOUR PRIVACY Last updated: 11 June 2026

HOW WE USE YOUR INFORMATION Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately. Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers. To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

SHARING YOUR INFORMATION WITH THIRD PARTIES We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

Contact

For questions about this privacy information, or to exercise your privacy rights, please contact our team via the contact details provided on our website.